qk99's Privacy Policy
Your personal information is extremely important to us. This policy explains in detail how qk99 collects, uses, and keeps your information secure.
Introduction and Scope
qk99 ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") applies to the website qk99.cam and all related services.
When you register with qk99, use our services, or contact us, you are considered to have accepted the terms of this privacy policy. We ask that you read this policy before using the service, as it clarifies both your rights and our responsibilities.
We believe that data protection is a fundamental right. With that in mind, qk99 uses modern SSL encryption and industry-standard security technology to keep every piece of your information secure. The core principles of our policy are transparency, limited purpose, and user consent.
Who is this policy for?
This privacy policy applies to all of the following individuals:
- All registered account holders on qk99
- Anyone visiting the qk99.cam website
- Anyone who contacts our customer support
- Users who participate in promotional activities
What information do we collect?
qk99 collects only the information necessary to provide its services. Collecting unnecessary or excessive information goes against our policy. We collect information from three main sources described below:
2.1 Information provided directly by you
Information you provide yourself during registration and account management:
- Full name and date of birth (for age verification — confirming 21+ years)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Financial information — bKash, Nagad, Rocket, or Upay account numbers and bank account details
- Transaction history — records of deposits and withdrawals
- Information provided when contacting customer support
2.2 Automatically collected information
Information that is automatically recorded for technical reasons when you use our platform:
- IP address and device type
- Browser name and version
- Operating system in use
- Date, time, and duration of website visits
- URLs of pages visited and click patterns
- Session information collected through cookies and web beacons
2.3 Information received from third parties
In certain circumstances we may collect information from trusted third parties:
- Information received through identity verification agencies (KYC)
- Transaction confirmations from payment processors
- Risk assessment information collected through fraud prevention services
How is your information used?
qk99 uses collected information only for specified, clear, and lawful purposes. Below we explain the reason for each use:
Service operations
To create and manage your account, process transactions, provide bonuses and promotions, and personalize your gaming experience.
Security and verification
To carry out identity verification (KYC), prevent fraud, protect accounts, and comply with anti-money laundering (AML) policies.
Customer support
To resolve your requests and complaints, provide 24/7 live chat support in Bengali, and maintain necessary communication.
Service improvement
To analyze platform performance, plan new features, and continually improve the user experience.
Cookies and Tracking Technologies
qk99 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform remember your preferences and activity.
4.1 Types of cookies we use
- Essential cookies: Essential for maintaining login sessions, security verification, and core platform functionality. The service cannot be provided without these.
- Functional cookies: Store your language preferences, settings, and personalized experience.
- Analytics cookies: Collect anonymous statistics about website usage to help improve the service.
4.2 Cookie controls
You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may prevent you from using many features of qk99 and may disrupt the transaction process.
Sharing Information with Third Parties
qk99 never sells your personal information or shares it with third parties for advertising purposes. However, we may share limited information with trusted partners to provide specific services:
Permitted information sharing
- Payment processors: Financial information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity verification agencies: To complete the KYC process and confirm your age and identity.
- Technology service providers: For cloud hosting, security analysis, and platform maintenance — under strict confidentiality agreements.
- Legal authorities: In accordance with the law in cases of court orders, legitimate requests from regulatory bodies, or fraud investigations.
What we will never do
- We will not sell your information to advertisers or marketing agencies
- We will not share information with unnecessary third parties
- We will not disclose personal information without your consent (except where legally required)
Data Retention and Security
6.1 Data retention period
qk99 retains your personal information for as long as it is necessary to provide the service. Even after an account is closed, we may retain certain information for a set period for legal, regulatory, and business reasons.
Transaction-related information is retained for the period required under anti-money laundering (AML) regulations. Once the retention period ends, information is securely deleted or anonymized.
6.2 Technical security measures
qk99 uses industry-standard security technology to keep your information secure:
- SSL/TLS encryption: All data transmissions are protected by 256-bit encryption
- Two-factor authentication (2FA): An additional layer of security when accessing your account
- Encrypted database: Stored information is kept in encrypted format
- Regular security audits: Periodic testing to identify and address platform vulnerabilities
- Access controls: Only authorized personnel can access the information they need
6.3 Steps taken in the event of a data breach
If a breach of your personal information occurs for any reason, qk99 will notify you within the time required by law and take the necessary remedial action. We will also inform all relevant authorities and take steps to prevent such incidents in the future.
User Rights
qk99 gives the highest importance to your rights regarding your information. You have the following rights and we are committed to upholding them:
Right to access
You can request to know what information we hold about you and receive a copy of that information.
Right to correction
If any of your information is incorrect or incomplete, you can request that we correct it.
Right to deletion
In certain circumstances you can request that your information be deleted — we will comply where there is no legal obligation to retain it.
Right to restrict processing
You can request that your information be used only for limited purposes if you wish.
How to exercise your rights
To exercise any of the above rights, please contact our customer support team. We generally respond to your request within 30 business days.
Our email address: [email protected] — or contact us directly 24/7 through the live chat on the website.
Protection of Minors' Information
qk99 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor.
Age verification process
We verify age at the time of registration and confirm that the user is 21 years of age or older. If we learn that a minor is using our platform, we will immediately close their account and delete any information collected.
If you believe a child or minor is using our site, please notify us immediately at [email protected]. We will take prompt action.
Marketing and Promotional Communications
With your consent, qk99 may send you messages about promotions, bonus offers, and platform updates. Consenting to this type of communication is optional and you can withdraw it at any time.
How to opt out of communications
- Withdraw your consent to marketing communications from your account settings
- Click the "opt out" or unsubscribe link in an email
- Send a direct request to [email protected]
- Let customer support know via live chat
Please note that even if you opt out of marketing communications, we will continue to send you transaction confirmations, security alerts, and any legally required information.
Changes and Updates to the Privacy Policy
qk99 reserves the right to change or update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in advance by email or through a notice on the platform. The date of the most recent update will be noted at the top of this page. Continuing to use the platform after a change is made will be considered acceptance of the new policy.
Last updated: January 2026 — This policy applies to all services on qk99.cam.
International Data Transfers
Our technology infrastructure may operate on international servers. This means your data may be processed outside of Bangladesh. In such cases, we ensure that:
- Transferred data is always protected by encryption.
- International partners are contractually bound to comply with our privacy standards.
- Data transfers are carried out only to the minimum extent necessary for service delivery.
- Internationally recognised contractual safeguards remain in effect for data transfers to third countries.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team. We are committed to responding as quickly as possible.
Get Privacy Support
Email: [email protected]
Live Chat: Available 24/7 on the website
Our customer service team speaks Bengali and is always ready to help.
Related Policies
Please also read these pages to learn about our complete policy framework:
- Terms & Conditions — All rules for using the platform
- Responsible Gaming — A guide to safe and healthy gaming habits
- About Us — An introduction to the qk99 platform and its goals
- FAQ — Answers to common questions